AI · Business Intelligence · Hospitality

PADIATA

From guest feedback to operational intelligence

Connect direct and indirect guest feedback to understand recurring operational issues, their evolution and the evidence behind them.

Discover PADIATASee the Demo

Direct and indirect feedback. Connected.

One modular platform, two feedback sources. Capture and Review can operate independently; Intelligence is the next analytical layer.

CaptureDirect feedback through forms, surveys and owned channels. A standalone module with a demonstrated product interface.
ReviewExternal review intake and LLM-assisted interpretation. The first iteration is functional and ready for pilot validation.
Intelligence · in developmentAn optional module designed to connect observations over time through operational states, transitions and temporal memory.

Follow the issue, not just the review.

LLMs assist in interpreting feedback. PADIATA structures each observation by Area → Cause → Subcause while retaining source context and traceability. The subcause is the elementary unit of the proposed state model.

States and transitionsThe model distinguishes isolated, recurring, persistent, improving, worsening and no longer reported issues. Temporal memory connects evidence across periods.
Silence has its own meaningA lack of new complaints is not proof of resolution. The model treats silence separately from positive evidence when considering state transitions.
PADIATA owns the logicTaxonomy, state rules and aggregation are separated from the replaceable LLM interpretation layer. Intelligence is in development.

A functional first iteration. Validation ahead.

Hotel Miramar Habana has authorized a pilot of Review Iteration 1. Pilot outcomes have not yet been established. Demonstrations use development or test data and do not represent customer traction.

The paper “PADIATA: A Traceable, LLM-Independent Conceptual Model for Hospitality Operational Intelligence” has been accepted for presentation at the 4th World Conference on Smart Tourism (WCST 2026), Da Nang, Vietnam. This is acceptance for presentation, not evidence of product performance or a published paper.

Built for hospitality teams.

PADIATA is a bootstrapped, pre-revenue B2B project developed by IYAMI SRL. The proposed model is modular SaaS subscriptions, with onboarding and integration services. Pricing is under validation.

Orestes Zulueta Gil — Founder & Project / Technical Lead. Full-time dedication to product direction, architecture and implementation.

Next steps: execute the Review pilot in Q4 2026; test Intelligence integration with pilot data in early 2027; validate pricing and partnerships before a controlled international launch.

Read the pitch deck
Product demo
“Wonderful staff, but the water was a little cold.”
Review → interpretation → context → structured knowledge
Review · functional first iteration

See PADIATA working.

Explore the recorded product workflow in English or Spanish. Intelligence is in development.

Watch Demo
Pilot projects & collaboration

Let's validate PADIATA together.

We are open to real-world pilot projects, product validation and strategic collaboration with hotels and hospitality organizations.

customer@reviewshieldapp.com